Frequently Asked
Questions
Find everything you need to know about Womene.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer Same Day Delivery?
We don't currently offer same-day delivery, but we do ship all orders within 1-2 business days via Australia Post.
Need your Womene goodies faster? We offer express shipping through Australia Post for those "I need it yesterday" moments! Just select this option at checkout, but keep in mind delivery times will depend on when your order is received and Australia Post's schedule.
Need something in a rush? Feel free to reach out to our team at customersupport@womene.com.au and we'll see what magic we can work for you!
Where do you ship to?
We currently ship to all locations within Australia! Whether you're in bustling Sydney or the peaceful Outback, we'll get your Womene goodies to you.
International shipping isn't available yet, but we're working on sharing our comfy, durable activewear with the world soon!
Questions? Drop us a line at customersupport@womene.com.au.
How can I track my order?
Once your order is on its way, you'll receive a tracking number via email from Australia Post. Click the link to follow your Womene goodies on their journey to you!
Haven't received your tracking info? Check your spam folder or contact us at customersupport@womene.com.au with your order number.
What do I do if I have added the wrong address?
Oops! Address mishap? We've all been there!
Email us immediately at customersupport@womene.com.au with your order number and the correct address. If your order hasn't shipped yet, we can update it.
If it's already on its way, we'll help you contact Australia Post to redirect it if possible.
For future orders, double-check that address before hitting "Place Order" – we want your items to find you!
What if I have a delivery issue?
Contact us at customersupport@womene.com.au with your order number and details about the issue. We'll work with Australia Post to sort it out and get your order to you as quickly as possible.
For time-sensitive concerns, include your phone number so we can give you a quick call to resolve things faster.
I live overseas. Will I need to pay additional handling fees, duties, taxes, and custom fees?
We currently only ship within Australia, so international duties and customs fees don't apply.
We're working on bringing our activewear to international customers in the future. When we do, we'll provide clear information about any potential additional fees for your country.
Have more questions? Email us at customersupport@womene.com.au.
How do I receive free shipping?
Enjoy free standard shipping on all Australian orders over $99!
Just add your favorite pieces to your cart and once you hit that $99 total, free shipping will automatically apply at checkout.
Orders under $99 will have our regular shipping rates applied. Easy peasy
When will my order be shipped?
We process and ship all orders within 1-2 business days after your purchase.
During busy periods like sales or holidays, it might take an extra day, but we'll always keep you updated.
Once shipped, you'll receive a tracking email so you can follow your order's journey to you!
What happens if my parcel is lost or damaged in transit?
Don't stress! If your parcel goes missing or arrives damaged, we're here to help.
Email us at customersupport@womene.com.au with your order number and photos of any damage. We'll work with Australia Post to track down your items or arrange a replacement.
We want you to be happy with your purchase, so we'll make it right!
What is your return policy?
We offer a 30-day return policy for unused items in their original condition with tags attached. Visit our Returns page for details.
How do I initiate a return or exchange?
You can easily initiate a return or exchange through our self-serve Returns and Exchange Portal. Simply log in using your email and follow the instructions provided. Alternatively you can contact our Customer Support Team for assistance.
Can I return items bought on sale?
Sale items can be returned for store credit or exchange only.
What if I receive a damaged item?
Contact our Customer Support Team immediately with your order number and photos of the damage. We’ll help with a replacement or refund.
Orders & Payments
Below are some of are common questions about orders and payments
Will I receive an order confirmation?
Yes! As soon as you place your order, we'll send a confirmation email with all your order details.
This email includes your order number, items purchased, and delivery information.
Can't find it? Check your spam folder or contact us at customersupport@womene.com.au with the email address you used for your order.
I didn’t receive my order confirmation?
No worries! Sometimes our confirmation emails need a minute to arrive or might get caught in spam filters.
First, check your spam/junk folder. If you still can't find it, email us at customersupport@womene.com.au with your name and the email address you used for your order.
We'll confirm your order was received and resend your confirmation right away!
Can you edit my order?
We can only edit your order if it hasn't been processed yet!
Email us immediately at customersupport@womene.com.au with your order number and the changes you'd like to make. If your order hasn't been prepared for shipping, we'll do our best to update it.
For fastest service, include "ORDER CHANGE - #[your order number]" in the subject line.
Can I cancel my order?
Need to cancel? We'll try our best!
Email us immediately at customersupport@womene.com.au with your order number and cancellation request. If your order hasn't been processed yet, we can cancel it and issue a full refund.
Once an order has been processed or shipped, we can't cancel it.
For fastest response, include "CANCELLATION - #[your order number]" in your email subject.
Can I hold items in my cart?
Adding items to your cart doesn't reserve them, unfortunately!
Popular items can sell out quickly, so your cart isn't a guaranteed hold. For the best chance of getting what you love, we recommend checking out promptly.
See something you adore? Don't wait - those comfy leggings or perfect tops might be in someone else's cart too
What happens when I receive an incorrect or faulty item?
Oh no! We want to fix this right away!
If you've received an incorrect or faulty item, email us at customersupport@womene.com.au with:
Your order number
Photos of the item issue
A brief description of the problem
We'll work quickly to resolve the situation, whether that means sending a replacement or offering a refund.
We stand behind our quality, so please let us know within 14 days of receiving your order.
What payment methods do you accept?
We accept AfterPay, PayPal, Visa, Visa Debit, MasterCard, American Express, Laybuy, ZipPay, Klarna, Shop Pay, Google Pay, Apple Pay, and Sezzle.
What currency will I be charged in?
You can pay in your local currency by updating your currency preference on our website. Refunds will be issued in the same currency used at checkout and gift card returns will be in AUD.
I have a store credit. Does this expire?
Nope! Store credits never expire and can be used anytime.
What happens if I forget to use my discount code or gift card?
Unfortunately we can't apply discount codes or gift cards after an order is placed. For any questions contact customersupport@womene.com.au.
Material & Fabric Care
Below are some common questions about our products
What materials are used in your activewear?
Each product page lists the exact fabric composition for specific items.
Are your materials eco-friendly?
We're currently focused on durability and quality but are exploring eco-friendly options for future collections.
Stay tuned to our newsletter and social media for updates as we evolve our sustainability practices!
Do your fabrics offer UV protection?
While our fabrics generally provide some sun protection, we don't make specific UPF claims.
For outdoor activities, we always recommend using sunscreen and appropriate sun protection measures regardless of clothing.
Check individual product descriptions for more information about fabric properties.
Are your products suitable for high-intensity workouts?
Our activewear is perfect for everything from gentle yoga to daily walks and errands. All pieces are designed with comfort as the priority, with special attention to our maternity collection that supports you through your journey.
Each item description notes recommended activities and comfort features for that particular piece.
What should I do if I have a fabric allergy?
If you have fabric allergies, check our detailed product descriptions for material information before purchasing.
For specific concerns, email customersupport@womene.com.au with questions about particular fabrics or potential allergens.
We recommend testing new items on a small skin area before wearing fully if you have sensitive skin.
Fitting & Sizing
Below are some common questions about our product's fitting and sizing
How do I find my size?
Use our size guide on each product page for detailed measurements. If you need more help contact our Customer Support Team.
Do your clothes fit true to size?
Yes they do! Refer to the specific product's size guide for the best fit.
Can I try on your products before buying?
We don't have physical stores yet but our detailed size guides and customer reviews should help. We also have a flexible return policy.
Do you offer plus sizes?
Yes we offer a wide range of sizes including plus sizes.
Promotions, Membership & Rewards
Below are some common questions about our promotions and rewards
Are free gift promotions subject to change?
Yes, free gifts are available while stocks last and are selected during checkout. If you have any issues contact customersupport@womene.com.au.
How do I use my discount code?
Just enter your discount code in the ‘Gift card or discount code’ field at checkout and click ‘Apply’. Only one discount code per transaction.
Can I use my discount code and gift card in the same transaction?
Yes, you can!
Can I use more than one discount code?
No, only one discount code can be used per transaction.
Do you have a rewards program?
Yes, earn points for purchases, referrals, and other activities. Redeem points for discounts on future purchases. Visit our Rewards Program page for more info.
How do I join the rewards program?
Create an account on our website. Once registered, you’ll start earning points with your purchases and activities.
How do I redeem my reward points?
Log into your account and select the rewards you want to use at checkout. The discount will be applied to your order total.