FAQ

FAQ - Womene

Do you offer Same Day Delivery?

No we do not offer same-day delivery at this time. Our current shipping policy ensures that all orders are processed and shipped out as quickly as possible. For more details on our shipping options and delivery times please refer to our Shipping Policy on our website or contact our customer support team for further assistance.

Where do you ship to?

We ship worldwide! If there are any issues shipping to your location we'll reach out to you.

How can I track my order?

We'll send you a tracking link via email or SMS once your order is processed and dispatched. You can then follow your order every step of the way!

What do I do if I have added the wrong address?

No worries! Contact our Customer Support Team immediately at customersupport@womene.com.au. If we can't change the address before dispatch we'll try to redirect it with the courier. If your parcel is returned to us we'll arrange redelivery.

What if I have a delivery issue?

First check around your property and with household members. If there's still an issue contact our Customer Support Team at customersupport@womene.com.au and we'll help sort it out.

I live overseas. Will I need to pay additional handling fees, duties, taxes, and custom fees?

We do our best to minimize these fees but they can sometimes apply. For questions reach out to customersupport@womene.com.au.

How do I receive free shipping?

Easy! Just spend over $100 AUD (after discount) and enjoy free standard shipping Australia-wide.

When will my order be shipped?

Orders placed before 2 pm AEST (Monday - Friday) are dispatched the same day. During busy periods please allow 3-5 business days for dispatch.

What happens if my parcel is lost or damaged in transit?

We understand the importance of your order reaching you in perfect condition. For a $2 insurance fee regardless of the number of items in your order we will replace any lost or damaged items or provide store credit for you to repurchase. If you choose not to purchase insurance coverage we will still work with you to find an alternative solution. For any issues regarding your order please contact our customer support team for assistance.

What payment methods do you accept?

We accept AfterPay, PayPal, Visa, Visa Debit, MasterCard, American Express, Laybuy, ZipPay, Klarna, Shop Pay, Google Pay, Apple Pay, and Sezzle.

What currency will I be charged in?

You can pay in your local currency by updating your currency preference on our website. Refunds will be issued in the same currency used at checkout and gift card returns will be in AUD.

I have a store credit. Does this expire?

Nope! Store credits never expire and can be used anytime.

What happens if I forget to use my discount code or gift card?

Unfortunately we can't apply discount codes or gift cards after an order is placed. For any questions contact customersupport@womene.com.au.

Are free gift promotions subject to change?

Yes free gifts are available while stocks last and are selected during checkout. If you have any issues contact customersupport@womene.com.au.

How do I use my discount code?

Just enter your discount code in the ‘Gift card or discount code’ field at checkout and click ‘Apply’. Only one discount code per transaction.

Can I use my discount code and gift card in the same transaction?

Yes you can!

Can I use more than one discount code?

No only one discount code can be used per transaction.

Will I receive an order confirmation?

Yes you’ll receive an email confirmation once your order is placed and another email with tracking details when it’s dispatched.

I didn’t receive my order confirmation?

Check your spam or junk folder. If it’s not there contact customersupport@womene.com.au with your full name order number and correct email address.

Can you edit my order?

We’ll try our best to make changes but due to high order volumes we can’t guarantee it. Contact us at customersupport@womene.com.au for help.

Can I cancel my order?

Once you click ‘confirm and pay’ we can't guarantee the order can be canceled due to our efficient processing system.

Can I hold items in my cart?

No items can’t be held in carts. If an item sells out before you check out we apologize for the inconvenience.

What happens when I receive an incorrect or faulty item?

Contact customersupport@womene.com.au with your order number full name email address and photos of the item within 7 days. We’ll help resolve the issue.

What is your return policy?

We offer a 30-day return policy for unused items in their original condition with tags attached. Visit our Returns page for details.

How do I initiate a return or exchange?

You can easily initiate a return or exchange through our self-serve Returns and Exchange Portal. Simply log in using your email and follow the instructions provided. Alternatively you can contact our Customer Support Team for assistance.

Can I return items bought on sale?

Sale items can be returned for store credit or exchange only.

What if I receive a damaged item?

Contact our Customer Support Team immediately with your order number and photos of the damage. We’ll help with a replacement or refund.

How do I find my size?

Use our size guide on each product page for detailed measurements. If you need more help contact our Customer Support Team.

Do your clothes fit true to size?

Yes they do! Refer to the specific product's size guide for the best fit.

Can I try on your products before buying?

We don't have physical stores yet but our detailed size guides and customer reviews should help. We also have a flexible return policy.

Do you offer plus sizes?

Yes we offer a wide range of sizes including plus sizes.

What materials are used in your activewear?

Our activewear is made from high-quality sustainable materials like recycled polyester, organic cotton, and elastane blends. Check each product page for details.

How do I care for my Womene activewear?

Each of our garments includes a care label with specific instructions. For optimal care please follow the guidelines provided on the label.

Are your materials eco-friendly?

We strive to be as eco-friendly as possible in our materials and manufacturing processes. While we do use some synthetic materials to ensure the best performance and durability, we are continuously seeking ways to improve our sustainability practices. For more details on our efforts and initiatives, please visit our Sustainability page.

Do your fabrics offer UV protection?

Many of our fabrics are designed with UV protection. Check the product descriptions for specifics.

Are your products suitable for high-intensity workouts?

Absolutely! Our activewear is designed for maximum comfort, flexibility, and support during high-intensity workouts. The materials are moisture-wicking and breathable.

What should I do if I have a fabric allergy?

Check the material composition on each product page. If you're unsure, contact our Customer Support Team.

Do you have a rewards program?

Yes, earn points for purchases, referrals, and other activities. Redeem points for discounts on future purchases. Visit our Rewards Program page for more info.

How do I join the rewards program?

Create an account on our website. Once registered, you’ll start earning points with your purchases and activities.

How do I redeem my reward points?

Log into your account and select the rewards you want to use at checkout. The discount will be applied to your order total.

How can I contact customer support?

Email us at customersupport@womene.com.au. We're available Monday to Friday, 9 am to 5 pm AEST.

Do you offer live chat support?

Yes, live chat support is available on our website during business hours. Look for the chat icon at the bottom right corner of the page.

What should I do if I have a problem with my order?

Contact our Customer Support Team with your order number and details of the problem. We’ll assist you promptly.